At Elaro, we prioritize customer satisfaction by offering a straightforward return and refund policy. Customers can return most unused and undamaged products within 30 days of purchase for a full refund or exchange. To initiate a return, contact our customer service team with your order details to receive a prepaid return shipping label. Once the returned item is received and inspected, refunds are processed within 7 business days to the original payment method. Please note that sale items and digital products are generally non-returnable unless defective. Our policy is designed to ensure a seamless and trustworthy shopping experience, reflecting Elaro's commitment to quality and customer care.